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If you're in Windows 10 and you're having problems with an app from Microsoft Store, consider these updates and fixes.
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First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented.
- Make sure Windows has the latest update: Select check for updates now, and then select Check for updates. Or, select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now.
- Make sure that your app works with Windows 10. For more info, see Your app doesn't work with Windows 10.
- Update Microsoft Store: Select the Start button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically.
- Troubleshoot games: If you're having issues installing a game, see Troubleshoot game installations on Windows 10.
- Repair or reset your apps: See Repair or Remove programs in Windows 10.
- Reinstall your apps: In Microsoft Store, select See more > My Library. Select the app you want to reinstall, and then select Install.
- All computer antivirus software, free download. Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.
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- If you can't find Microsoft Store, see Trouble finding Microsoft Store in Windows 10.
- If you're having trouble launching Microsoft Store, see Microsoft Store doesn't launch.
- If you can launch the Microsoft Store but you are just having trouble finding or installing an app, see I can't find or install an app from Microsoft Store.